Contact Mergroup

Ask your question. We'll make sure it gets to the right person.

Do you have a question about track & trace, tachographs, dashcams, time tracking, installation, or support? Fill out the form. For urgent matters, please call us directly.

Mergroup service vehicle at a construction site
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Reachable by phone +32 2 669 23 00
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General Questions info@mergroup.be
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Support for Existing Customers We’ll respond within 24 hours and try to resolve the issue within 48 hours, if possible.

Send your question

Please include your company name, number of vehicles, or customer number (if you are already a customer).

Contact Form Demo
What can we help you with?

Four clearly marked entrances.

Please select the correct type of request on the form. This will allow us to respond more quickly and effectively.

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Support

For existing customers with questions about devices, software, reports, notifications, or users.

Ask a support question →
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Installation

For planning, expanding the vehicle fleet, adding sensors, dashcams, badges, or new modules.

Discuss the installation →
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Billing

For questions about invoices, contracts, customer information, subscription plans, or administrative matters.

Contact the Administration →
Practical Information

What should you include?

The more specific your question is, the faster we can address it.

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Company Name

Please include your company name so we can quickly locate your file or customer information.

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Vehicle or license plate

For support questions, a license plate number, phone number, or description of the vehicle is extremely helpful.

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Type of Request

Select whether your inquiry is regarding a demo, quote, support, installation, billing, or another matter.

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Brief description

Briefly describe what you need, where the problem lies, or what solution you're looking for.

Frequently Asked Questions

A few more practical matters.

Can I request a demo?

Yes. Fill out the contact form and select “Demo or Quote.” Briefly describe the solution you’re looking for and specify the number of vehicles, trailers, or employees involved.

What should I include in a support request?

Please provide your company name, license plate number, extension number, and a brief description of the problem. This will allow us to provide targeted assistance more quickly.

How quickly are support requests addressed?

We respond to support inquiries within 24 hours and try to resolve the issue within 48 hours, if possible. For urgent matters, please call us directly.

Support Response within 24 hours; resolution within 48 hours, if possible.